How Hueman Reduced Turnover Costs by $39M

Our Partner: A National Last-Mile Delivery Organization

The Challenge

Our partner faced persistent challenges recruiting and retaining warehouse workers—a problem amplified by seasonal volume shifts, tough working conditions, and industry-wide labor shortages. High employee turnover led to: 

• Escalating recruitment and training costs 

• Disruption in productivity and delivery operations 

• A lack of workforce consistency during peak demand 

Industry benchmarks showed warehouse worker turnover nearing 49%, with the average cost to replace a single employee reaching $18,600. The organization needed a recruitment partner capable of driving long-term retention, not just short-term fills. 

Our Solution

Hueman RPO deployed a comprehensive, scalable solution to reduce attrition and increase workforce stability across the client’s multi-market operations. Our model emphasized consistency, candidate quality, and hiring process optimization. 

Key components of our strategy included: 

• A structured five-step recruitment process focused on quality fit and long-term alignment 

• Standardized pre-screening protocols conducted by trained specialists 

• High-touch candidate engagement, including scheduled outreach at days 3, 7, and 10 post-hire 

• A proactive candidate care approach designed to minimize job abandonment and reduce first-day no-shows 

• Strategic reporting and NCNS (No Call, No Show) tracking to identify improvement opportunities in real time 

This embedded model enabled the organization to shift from reactive recruitment to a consistent, retention-focused hiring strategy. 

Our Results

Why It Worked 

• Retention-Driven Hiring – By emphasizing cultural and operational fit, Hueman reduced attrition during the highest-risk early tenure window. 

• Operational Consistency – A reduced NCNS rate of just 14% (vs. 75% industry average) ensured warehouse teams started fully staffed. 

• Human + Tech – Strategic use of technology paired with empathetic candidate care created an experience that boosted show rates and early engagement. 

• Scalable Partnership – Our recruiting model flexed with demand fluctuations, enabling high-volume fulfillment without sacrificing quality. 

Impact & Value 

By halving turnover compared to industry benchmarks, Hueman delivered not only staffing continuity—but bottom-line savings totaling over $39 million annually. The client's operations now benefit from: 

• Improved employee tenure and morale 

• Reduced training and onboarding spend 

• Predictable staffing cycles that align with fulfillment goals 
• Long-term workforce planning grounded in data and candidate experience 

With Hueman RPO as a strategic hiring partner, this last-mile delivery provider transformed its workforce strategy from reactive to results-driven. Through a structured process and people-first approach, we delivered measurable retention gains and multimillion-dollar savings. 

Ready to reduce turnover and build a more reliable workforce? Hueman RPO is built to scale with you—and keep your teams staffed with the right people at the right time.