Our Partner: A National Last-Mile Delivery Organization
The Challenge
Our partner faced persistent challenges recruiting and retaining warehouse workers—a problem amplified by seasonal volume shifts, tough working conditions, and industry-wide labor shortages. High employee turnover led to:
- Escalating recruitment and training costs
- Disruption in productivity and delivery operations
- A lack of workforce consistency during peak demand
Industry benchmarks showed warehouse worker turnover nearing 49%, with the average cost to replace a single employee reaching $18,600. The organization needed a recruitment partner capable of driving long-term retention, not just short-term fills.
Our Solution
Hueman RPO deployed a comprehensive, scalable solution to reduce attrition and increase workforce stability across the client’s multi-market operations. Our model emphasized consistency, candidate quality, and hiring process optimization.
Key components of our strategy included:
- A structured five-step recruitment process focused on quality fit and long-term alignment
- Standardized pre-screening protocols conducted by trained specialists
- High-touch candidate engagement, including scheduled outreach at days 3, 7, and 10 post-hire
- A proactive candidate care approach designed to minimize job abandonment and reduce first-day no-shows
- Strategic reporting and NCNS (No Call, No Show) tracking to identify improvement opportunities in real time
This embedded model enabled the organization to shift from reactive recruitment to a consistent, retention-focused hiring strategy.
Our Results
| Key Outcomes | Impact |
| Avg. Monthly Warehouse Workers | 8,525 |
| Avg. Monthly Turnovers | 2,056 |
| Client Turnover Rate | 24.1% |
| Industry Benchmark Turnover Rate | 49% |
| Turnovers Avoided Annually | 2,121 |
| Avg. Cost per Turnover | $18,600 |
| Total Estimated Turnover Savings | $39.4M |
Why It Worked
- Retention-Driven Hiring – By emphasizing cultural and operational fit, Hueman reduced attrition during the highest-risk early tenure window.
- Operational Consistency – A reduced NCNS rate of just 14% (vs. 75% industry average) ensured warehouse teams started fully staffed.
- Human + Tech – Strategic use of technology paired with empathetic candidate care created an experience that boosted show rates and early engagement.
- Scalable Partnership – Our recruiting model flexed with demand fluctuations, enabling high-volume fulfillment without sacrificing quality.
Impact & Value
By halving turnover compared to industry benchmarks, Hueman delivered not only staffing continuity—but bottom-line savings totaling over $39 million annually. The client's operations now benefit from:
- Improved employee tenure and morale
- Reduced training and onboarding spend
- Predictable staffing cycles that align with fulfillment goals
- Long-term workforce planning grounded in data and candidate experience
With Hueman RPO as a strategic hiring partner, this last-mile delivery provider transformed its workforce strategy from reactive to results-driven. Through a structured process and people-first approach, we delivered measurable retention gains and multimillion-dollar savings.
Ready to reduce turnover and build a more reliable workforce? Hueman RPO is built to scale with you—and keep your teams staffed with the right people at the right time.
