How Hueman Empowered a Last-Mile Delivery Leader to Build a High-Performing Operations Team
The Challenge
Our client, a leader in last-mile delivery, faced a new phase of growth. Their distribution network was expanding rapidly to meet the rising demand of consumers and seasonal peaks. While high-volume warehouse recruiting was running smoothly, the stakes changed: the business needed experienced mid- and senior-level operations leaders—people who could drive efficiency, foster culture, and manage complexity at scale.
But without a centralized, structured hiring process for leadership roles, the cracks started to show:
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Vacancy rates for operational leadership roles remained high
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Hiring was inconsistent and slow
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Internal teams were stretched thin, impacting morale and performance
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Visibility and ownership of leadership recruiting were lacking
The client needed a recruiting partner who could not only find top operational talent but also embed a process and partnership that scaled with their ambition.
Our Solution
Hueman expanded its support beyond high-volume hiring to deliver end-to-end recruitment for non-package leadership roles. Our team collaborated closely with HR and operations leaders to design a dedicated, strategic recruiting process, entirely separate from warehouse hiring and tailored to the specific skill sets, cultural fit, and management experience required.
Key elements of our approach included:
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Data-driven hiring process: Every decision, from sourcing to offer, was informed by actionable insights and aligned to the client’s goals.
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Complete transparency: Real-time reporting and open communication gave the client visibility into every step.
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Cultural alignment: We prioritized leaders who fit both the technical and values-driven needs of the business.
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Seamless integration: Hueman operated as an extension of the internal talent function, building trust and alignment.
Our Results
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The results speak for themselves:
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1,000+ hires made in 2024
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24 days average time-to-fill during peak periods
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96% offer acceptance rate
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30%+ year-over-year revenue growth
Most importantly, the new leadership model stabilized teams, reduced vacancy drag, and set the stage for scalable, sustainable growth.
“By integrating seamlessly with our HR and leadership teams, Hueman built a recruiting engine that delivered high-quality leaders and drove business results. This wasn’t just hiring—it was a true partnership.”
— Client Operations Leader -
