Our Partner: A Nationally Recognized Academic and research hospital
The Challenge
Our partner, a nationally recognized academic and research hospital, has ongoing hiring needs for critical, high-volume roles such as Health Unit Coordinators, Patient Service Representatives, Clinical Service Specialists, and Medical Assistants. These positions receive a high volume of applications and require continuous sourcing, screening, and engagement.
Although the organization has a well-established recruitment partnership with Hueman and consistently meets its hiring goals, the leadership team is constantly seeking ways to stay ahead of the curve when it comes to incorporating technology into its talent acquisition strategy.
Our Solution
To support their goal and increase the number of candidates screened, Hueman integrated Hueman AI directly into the hospital’s hiring process. Rather than replacing recruiters, Hueman AI assists them by automating repetitive, early-stage tasks throughout the recruitment journey.
Key features of our AI solution include:
- Automated resume review for faster qualification
- AI-supported interview scheduling to reduce back-and-forth
- 24/7 candidate screening calls to ensure no delay in engagement
- Reference checks powered by AI to streamline hiring readiness
- Post-call summaries and recordings, along with advanced ATS integration, to keep workflows seamless and organized
With the new AI capabilities integrated into our partner's hiring process, both candidates and recruiters experienced faster, smarter, and more consistent interactions.
Our Results
In four months, Hueman AI helped drive measurable improvements across key hiring metrics and supported the recruitment of key roles including:
- Health Unit Coordinators
- Patient Service Representatives
- Clinical Service Specialists
- Medical Assistants
Enhanced Candidate Experience
Candidates rated their experience an average of 4.23 out of 5, signaling high satisfaction with the technology. Opt-out rates were exceptionally low, with only 2% of candidates choosing not to engage with the AI, underscoring broad acceptance of the technology.
Additionally, nearly 50% of candidate communications occurred outside of traditional business hours, a powerful testament that the 24/7 accessibility offered by Hueman AI is meeting candidates where they are, on their schedule.
Improved Speed and Efficiency
The time-to-fill (TTF) rate for roles supported by AI improved steadily over time, with performance accelerating as roles were live with Hueman AI for longer periods. Notably, these improvements extended beyond just AI-supported positions.
Time-to-fill for adjacent non-AI roles also showed positive movement, suggesting that time savings and process improvements created downstream efficiencies across the team.
Increased Recruiter Capacity
By implementing Hueman AI, our partner's recruiters can now handle 21% more roles on average without compromising quality or results.
