Hueman RPO partnered with UChicago Medicine (UCM) to address a critical leadership need: hiring a Chief Consumer Experience Officer (CCEO) who could unify patient experience across the health system. This case study highlights Hueman’s human-centered approach, meticulous research, and seamless integration into UCM’s processes, which resulted in the successful placement of Keisha Mullings-Smith. Read the in-depth leadership recruitment story here.

Key Highlights:

Human-Centered Recruitment:

1. Hueman prioritizes relationships over transactions, focusing on aligning candidates with organizational values and mission.
2. The recruitment process emphasized understanding UCM's culture and the need to present candidates who could excel beyond technical qualifications.

Customized Leadership Hiring Process:

1. Research & Discovery: Hueman conducted extensive stakeholder interviews and market analysis to identify the ideal candidate profile.
2. Candidate Outreach: The team meticulously screened and engaged with hundreds of candidates, narrowing the pool through personalized communication and genuine relationship-building.
3. Interview Coordination: A rigorous multi-stage process ensured thorough evaluation of candidates, culminating in on-site interviews with a "white glove" experience.

Impact of Placement:

1. Mullings-Smith’s leadership has driven significant improvements in patient experience, a long-standing organizational priority at UCM.
2. Her role evolved to oversee corporate experience, including HR functions, highlighting her transformative impact.

Ongoing Partnership:

• Hueman continues to support UCM by assisting with additional leadership hires, ensuring cultural alignment and strategic growth.
• This long-term collaboration underscores the importance of a recruitment partner invested in the client’s success.

Hueman RPO’s relationship-driven recruitment model demonstrates its ability to address complex leadership hiring challenges. By focusing on cultural alignment and strategic impact, Hueman delivers exceptional candidates who drive organizational success. For companies seeking to elevate their teams with top leadership talent, Hueman offers a proven approach to recruitment excellence.